TIPS On Premise Image
TIPS On Premise Image

TIPS® On Premise Training FAQ's

I lost my TIPS card  
You can order a replacement by calling 800.438.8477 x 600

 

How can I check my certification status? 
Call 800.438.8477 x 600 for assistance 

 

How much does the online course cost? 
$40 for three year certification. Other courses offer two (2) year certification. 

 

Is TIPS approved in all states? 
Yes, anyone can take the TIPS course. However, some areas regulate alcohol training. For more information on your area call 800.977.3103 or email: wecare@tipsonpremise.com

 

Can a group take the online TIPS course on the same computer? 
No. TIPS is a single user course and group training on the same computer will not work. Each user has their own access credentials. However, the same computer can be used by multiple people provided the previous user is logged out of the system. 

How do I return to my course? Use the following instructions;
1.    Go to www.gettipstraining.com
2.    At the home page click on the Returning Student tab at the main navigation in green.
3.    At the Returning Student page click on Login.
4.    At the Registration page enter your User Name & Password and sign in.

 

What can I do if I can’t Login? 
Call 800.438.8477 x 600 for Tech Support.

 

How do I get my TIPS Card?
Print off the temporary upon completion. Your official TIPS Card will be mailed to you within 7 – 10 business days. Your temporary is official and you are certified. However, if you need faster service; we do offer express delivery for a fee. Call 800.438.8477 x 600 for details.

 

I failed the exam. Do I have to pay again?
No. Give us a call at 800.438.8477 x 600 and we will register you for one (1) free do over. 

 

I left the course or my computer stopped working. What happens next?
1.    Go to www.gettipstraining.com
2.    At the home page click on the Returning Student tab at the main navigation in green.
3.    At the Returning Student page click on Login.
4.    At the Registration page enter your User Name & Password and sign in.
Note: The exam must be taken in one sitting. If you exit early and return per the above instructions you will return to the beginning of the exam. If you experience any difficulties call 800.438.8477 x 600

 

How long does it take to complete the course? 
Generally, 3 to 4 hours. However, since this is a self-paced course completion time vary.

 

How can I pay for my employees to take the course?
Our no hassel Passport program is the perfect solution. You can order as many as you need to facilitate your training requirements (minimum of 2 passports per order). Go to the Corporate Accounts tab to learn more about this program.

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